FAQ

 

  • Q: What payment methods do you accept?A: We currently accept all major credit cards.
  • Q: Do you ship internationally? Not at this time
  • Q: How can I contact customer support? For any questions or assistance, you can contact our customer support team by completing the contact form available on our website.
  • Q: How can I track my order?A: Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Products & Orders

  • Q: Where can I find more information about a specific product?A: Detailed descriptions and specifications for each product can be found on its individual product page. If you have further questions, please don't hesitate to contact us.
  • Q: Can I make changes to my order after it has been placed?A: We process orders quickly, so we may not be able to make changes once an order has been submitted. Please contact us as soon as possible if you need to request a change, and we will do our best to accommodate you.
  • Q: What if an item I want is out of stock?A: If an item is out of stock, it will typically be indicated on the product page. You may have the option to sign up for email notifications when the item is back in stock.

Returns & Exchanges

  • Q: What is your return policy?A: Please note that all sales are final. We do not accept returns or offer refunds or exchanges. We encourage you to carefully review product descriptions and images before making a purchase. If you have any questions about a product prior to ordering, please contact our customer support team, and we will be happy to assist you.

Shipping

  • Q: What are your shipping costs?A: Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the exact shipping cost at checkout before completing your purchase.
  • Q: How long will it take to receive my order?A: Delivery times vary depending on your location and the shipping method selected. You can find estimated delivery times during the checkout process.
  • Q: What if my package is lost or damaged in transit?A: Once your package leaves our hands and is with the shipping carrier, we are no longer responsible for any loss or damage that may occur during transit. However, if your order arrives damaged, please let us know within 24 hours of the delivery date. When you contact us, please include a written description of the damage and attach clear photos as proof. This will help us understand what happened and determine the best way to assist you, which may involve helping you file a claim with the shipping company.

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